Service - our strongest discipline

We are there when it matters

With the areas of customer service, laboratory equipment service and platform/ERP system connection, we cover the entire spectrum of professional support in the laboratory sector. Our DIN ISO certification guarantees you consistently high service quality.

For your decisive advantage

Our service for you: Our experts support you with know-how and market knowledge in laboratory planning, special designs and quality management. Are you planning to expand your laboratory? We can recommend the right furniture and a plan that will simplify your daily workflow. In addition, we offer custom-made products made of glass, stainless steel and plastic. We prepare up-to-date information on quality management for you in seminars. Ask for our program!

Safety must be

Our service for materials and equipment: Manufacturer-trained service technicians from our company perform legally required safety inspections and maintenance on your equipment and promptly take care of professional repairs to your liquid handling products and laboratory balances. We repair and maintain autoclaves, centrifuges, incubators, drying cabinets, microbiological workbenches, fume hoods and safety cabinets. In addition, we qualify, validate and calibrate according to applicable standards and operational specifications. The regeneration of ion exchangers and pipette calibration according to your individual calibration cycles complete our service portfolio.

Special conditions preprogrammed

Benefit from an efficient procurement process with pre-set special conditions for your company, with clearly defined approval procedures and fixed article selection. By using BMECat, eCl@ss, UNSPSC, other specific formats or the connection via your own ERP system such as SAP R/3®, you have direct access to our products and services in your familiar working environment. Our powerful IT with open catalog interface allows connection to any ERP or catalog system.

It’s all about being part of it

It’s worth being part of it – your benefits within a strong community

Benefit from attractive purchasing advantages and reliable, fast delivery through our strong purchasing group.

As a partner and shareholder of the Lab Logistics Group (LLG) – the largest purchasing and logistics group in the specialist laboratory supply sector – you secure crucial competitive advantages in day-to-day laboratory operations.

By utilising the modern LLG distribution and logistics centre centrally, your laboratory consumables are delivered quickly, efficiently and reliably. This reduces procurement times and ensures high product availability.

Furthermore, you benefit from exclusive purchasing terms and framework agreements that would not be achievable through traditional individual procurement. The strength of the group ensures better prices, optimised processes and maximum security of supply.

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